Returns, Exchange and Cancellation Policy

Returns, Exchanges & Cancellations Policy

 

Thank you for shopping with Paddy & Billy's Online Emporium.

Every item we sell is produced especially for you once you place your order. We use print-on-demand manufacturing, which means your chosen design is printed onto the product specifically for your order. This reduces waste and allows us to offer a wide range of unique designs.

Because our products are made to order, different cancellation and return rules apply compared with products that are mass-produced and held in stock.

 

Returns & Exchanges

 

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrectly printed or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number.
  • A description of the problem.
  • Clear photographs showing the issue.

Once we've reviewed your claim, we'll arrange an appropriate remedy, which may include a replacement or refund.

 

Clothing (T-Shirts & Hoodies)

Please check the size guide carefully before ordering.

As each garment is made to order, we cannot accept returns or exchanges because:

  • the wrong size was ordered;
  • the wrong colour was selected;
  • you changed your mind;
  • you no longer like the design or fit; or
  • you ordered the wrong item.

Please compare the measurements in our size guide with a similar garment you already own before placing your order. There is a Size Charts page for you to see detailed sizing information and how to measure.

At our discretion, we may offer a size exchange. If we do:

  • the item must be returned unworn, unwashed and in its original condition;
  • you will be responsible for return postage costs; and
  • you will be responsible for the cost of producing and shipping the replacement item.

Mugs & Wall Art

As these products are also made to order, we cannot accept returns or exchanges where:

  • you ordered the wrong product;
  • you selected the wrong size or finish;
  • you selected the wrong colour;
  • you changed your mind; or
  • you no longer want the design.

If your item arrives damaged, defective or incorrectly produced, we'll arrange a replacement or refund once we've reviewed your claim.

Order Cancellations

Production of made-to-order products usually begins shortly after an order is placed.

If you need to cancel or amend your order, please contact us immediately.

We can only cancel or amend an order before production has started.

Once production has begun, we cannot cancel the order or make changes to the size, colour, design, delivery address or other product details because the item is already being produced specifically for you.

 

Return Shipping

Where we agree to a discretionary return or exchange, you are responsible for the cost of returning the item unless the product is faulty, damaged or supplied in error.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost during return transit.

 

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If goods are faulty, not as described, of unsatisfactory quality or not produced with reasonable care and skill, you are entitled to the remedies provided by the Consumer Rights Act 2015.

Where applicable, we will repair, replace or refund faulty products in accordance with our legal obligations.

 

Contact Us

If you have any questions before ordering, or need assistance with an existing order, please contact us via our website or by email, quoting your order number where possible.

We're always happy to help and will do our best to resolve any issues quickly and fairly.